DELIVERY

EVERYTHING YOU NEED TO KNOW

 

    • Delivery is FREE for all orders anywhere within mainland Britain, except AB, DD, FK, IV, KW, KY, PA and PH postcodes where there will be a surcharge which will be added at checkout.
    • Deliveries to the Republic of Ireland and Northern Ireland will incur a surcharge on some products. Please contact us on 0844 995 0300 or email us at [email protected]
    • For any questions on surcharges please give our lovely customer service team a call on 0844 995 0300 or email us at [email protected]
    • After placing your order, you will be contacted to arrange a delivery date that is best for you. Or, if you have already chosen a ‘day of choice’ then you will receive a text the evening before delivery with your 2-3 hour delivery timeslot.
    • We provide a two-man, white glove delivery on most items. Please contact us to find out for any particular product
    • Marble Tables, Ceramic Tables and Extending Glass Tables will be delivered to the ground floor only with free assembly on these tables.
      Please note: Ground floor only deliveries will be delivered to the street-level ground floor of the property only with no steps leading up to the property. Please contact us before placing an order for further information.
      Please note: some of the lighter Marble, Ceramic and Extending Glass Tables are not included as part of the free assembly service. Please check the product listings before placing an order for assembly details.
    • Our standard delivery service is Monday to Friday. Saturday delivery, or a guaranteed time slot on a weekday (7am-12pm, 12pm-5pm, 5pm-9pm) can be available for a small supplement, depending on the item and area for delivery. If you would prefer a Saturday/Guaranteed time slot please contact us before ordering.
    • Large items are transported directly to your home in specially equipped furniture vans and are carried into your hallway by trained furniture delivery staff. Please be aware that for some larger and/or heavier items, and for those products that are not dispatched from our central warehouse, we may only be able to offer ground floor delivery.
    • Due to Covid-19 Our two man delivery teams are continuing to operate as usual. We will be offering a hallway delivery service to ensure the safety of our customers and delivery teams. If you would prefer a doorstep delivery service please advise us 2 working days prior to delivery and we will ensure that the delivery team is aware of this.

      Our teams will be equipped with gloves, hand sanitising gels and wipes to enable them to provide a safe delivery to customers’ homes. 

    • For delivery to Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and Northern Ireland we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer.
    • Smaller items may be delivered by a parcel service. For multiple purchases, all items will generally be delivered together once every product within the order is available. However, there are occasions where it is necessary for us to make more than one delivery, which is solely dependent on the supplier/ manufacturer and stock availability.
    • For bulk orders of more than 3 items an additional delivery charge may be applicable. Please contact for more details.
    • All of our products (including those the customer has chosen a designated day to be delivered, and those with longer lead times) will be delivered between the hours of 7.00am and 9.00pm. A 2-3 hour timeslot will be sent via text or email the evening before the delivery.
    • All deliveries require a signature by an adult over the age of 18. Where a delivery date has been agreed with our carrier, but the customer isn’t present to receive the delivery, or we fail to receive a signature, we reserve the right to charge the customer a minimum of £54 (£45 plus VAT) to cover part of the cost of the failed delivery.
    • Next Day Delivery and Select Day Delivery is only available on a weekday (excluding bank holidays) in England and Wales, NOT Scotland and Ireland. For deliveries to Scotland and Ireland, standard delivery is available.
    • Place your order before 11am to qualify for Next Day Delivery (only valid on Next Day Delivery items).