We’re not saying we have all the answers – but we have most of them! If you have any specific questions about an order please contact us

Please note, our FAQs only apply to orders placed on the Furniture Village website. For any queries relating to orders placed in-store, please contact your local store directly.

How secure is shopping on niture.co.uk

Very. It’s vitally important to Niture that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.

Can I make changes to my online order?

We all change our mind now and again. If you want to make any changes to your order, email us, contact us via Live Chat or call us on 0844 995 0300 for further assistance. Please keep in mind that not every piece of furniture is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes to your order can only be made prior to delivery. Please refer to our Returns and Cancellations for more details.

Can you tell me the availability of a specific item?

Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labelled 'made with care' may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. Niture cannot be held responsible for delays beyond our control. We will always endeavour to inform you as soon as we become aware of any changes in the time originally given when you placed your order.

Where is my order?

If you would like to check the status of your order, please email us, contact us via Live Chat or call us for free on 0844 995 0300 for further assistance.

Do you price match?

Yes we do, Please visit our price match page or Contact Us.

What if my order is late?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please email us, contact us via Live Chat or call us for free on 0844 995 0300 for further assistance.

What if my item is not available due to limited stock availability?

It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.

Do you offer a trial period on beds and mattresses?

Unfortunately we do not offer a trial period on our beds and mattresses.