Returns Policy

Easy Returns

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

  1. Log into our returns portal to create a return request
  2. We’ll get back to you within 48 hours to authorise the return.
  3. You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
  4. Once we’ve received the product back we’ll check it over and then contact you with the next steps.

Returns may incur, restocking and delivery fee’s. Please contact us if you have an specific questions.

My product arrived damaged

Please contact us immediately on 0844 995 0300 or email to report any damage.

It’s rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

How to report a damaged product:

  1. Log into our returns portal to create a return request or give us a call
  2. Upload any pictures of the damage via the return portal
  3. We will respond to you within 48 hours to inform you of the next steps

My new product is faulty

We’ll sort it for you. If there are missing parts we can often send them out so you don’t need to spend time sending the item back to us, call us on 0844 995 0300. For anything else just follow the procedure below.

How to return a product to us:

  1. Log into our returns portal to create a return request.
  2. We’ll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
  3. Once we’ve received the product back we’ll check it over and then contact you with the next steps.

Changed your mind?

If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.

Returns must be notified to us in writing within 30 days of the delivery date and items must be unused, free from defects, returned in their original packaging and be in a resellable condition as new. If items are not in a condition for it to be sold as a brand new item, we will not accept the item back and refund will not be done.

Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.

Once we have received any returned items and checked them we will refund your money, less any shipping costs.

We’re here to help

We love speaking to our customers! We don’t hide our contact details away, feel free to get in touch whichever way suits you best.

See our customer service page, for the most ideal way for you to get in touch with us.